Frequently Asked Questions
Blackbox is a shipping company for crowdfunded campaigns and independent artists. Blackbox lets creators focus on making new stuff instead of doing boring things like printing shipping labels or packing boxes.
Maybe you're planning a Kickstarter campaign and you need to figure out how to ship rewards to your backers (and how much to charge). Or maybe you have a project that's outgrown your garage. Reach out to Blackbox, send us your stuff, and we'll take it from there. Then go back to the important part: making your next thing.
Additionally, we have an online sales process through a buy button we provide. We take care of everything that happens after your customers click the “buy” button… the checkout process, credit card processing, customer service, and the toughest part, the actual shipping.
Many businesses ship things for you. Most of them compete on price and volume. Blackbox is designed around artists with a different philosophy: Quality, proper customs clearance, and attention to detail should be more important than saving a small amount on these services. Making mistakes costs money and our team is determined to do it right the first time. Our price includes the Blackbox checkout button, a client portal to keep track of inventory and sales, as well as our dedicated customer support team.
Ideally, working with Blackbox is part of the planning process for your Kickstarter. We prefer to meet with clients before their campaign launches, but we work with people at every stage of the Kickstarter process. If you're managing an active campaign or planning to launch within six months, please use this form to reach out to us.
We'll help you generate a shipping estimate for backers, and if your campaign is successful, we'll work with you to get rewards to your backers. Blackbox ships worldwide and has fulfilled the largest Kickstarter campaigns in history.
We offer competitive pricing for shipping rates as well as warehouse space. Ask us for a comprehensive quote based on your project. We include customer service, the Blackbox buy button, the client portal, and whatever other stuff you may need.
Dimensional weight, also called DIM weight, is a pricing technique used for commercial freight transfer, including courier and postal services. Dimensional weight is computed by multiplying length, times width, times height, divided by our dimensional factor number.
Since the amount of space on a delivery truck is limited, dimensional weight takes into account package density to determine shipping rates. So even if you have a lightweight package, it could be worth it to calculate DIM. Freight carriers like USPS, Fedex, or UPS calculate shipping charges based on whichever number is greater: The actual weight of the package or its calculated dimensional weight. Whichever is higher becomes your billable weight.
Example:
- Product Size: 12” x 12” x 4” = 576
- Divide by An Example Dimensional Factor > 576 / 194
- Dimensional Billable Weight = 2.96, or 3lbs
Whichever number is higher (Actual Weight or Dimensional Weight) is what gets billed.
Blackbox has a giant warehouse in New Jersey, USA, from which we ship all over the world!
Yes. We really could not care less.
You're free to sell your stuff on Amazon. If you want us to prepare your inventory for Amazon, we can do that. If you want us to sell your stuff on Amazon, we can help do that too!

Are you ready to work with Blackbox?
